Refund policy

At LumeoBay, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• We accept returns within 30 days of delivery.

• To be eligible for a return, the item must be unused, unopened, and in its original packaging.

• Due to hygiene and safety reasons, used or opened skincare and wound-care products cannot be returned.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include your order number and clear photos so we can resolve the issue quickly.

Non-Returnable Items

• Used or opened products

• Items damaged due to misuse

• Final sale or promotional items (if marked as such)

How to Start a Return

To request a return or refund, contact us at:

📧 support@lumeobay.com

Please include:

• Your order number

• Reason for return

• Photos (if applicable)

Our support team will guide you through the next steps.